Reputed
Small Business Negative Review Specialist
100% No-Win, No-Fee

Protect the Google rating that wins you work.

Defend your business against fake, defamatory, or policy-breaking Google reviews. We prepare evidence-backed legal and policy appeals to remove eligible reviews. If Google doesn’t remove it, you pay $0.

Request Free Eligibility AuditOngoing ORM ($660/mo)
No credit card upfrontSame-day written assessmentACL & Google policy compliant

$0 If Not Removed

Complete peace of mind. Our fee of $660 inc GST is only payable after Google takes the review down.

ACL & Policy Compliant

No black-hat tactics or synthetic reviews. Every action is grounded in Google’s published guidelines and Australian Consumer Law.

Same-Day Written Audit

Send us any Google review link. We deliver a clear, honest assessment of its removal probability before you commit.

Local Search Impact

One unfair review can tank the Map Pack click.

Australian customers decide in seconds. A fake, spam, or competitor 1★ review doesn’t just sting — it quietly diverts high-value jobs to the competitor listed directly below you.

Replying to unfair reviews is polite, but it doesn’t lift your star rating back up. Complete removal does. We build the factual evidence record and hold Google strictly to its own published content policies.

Check if your review qualifies
Restores 3-Pack rankingPermanent review deletionZero fee if not removed

Audit Case Study

Commercial & Trade Services

Removable
1★ Flagged ReviewJordan Blake · 21 Jun 2025

“The houses we have gone back to are dusty... Obviously I work for another company or I wouldn’t have been fixing your insulation.”

Evidence: Competitor conflict admittedViolates Google §3.2 Policy

Outcome

Deleted

Gone permanently

Rating Impact

4.1★ → 4.8★

Map Pack rank lift

Client Cost Before Removal$0.00
Success Fee Upon Deletion$660 inc GST
Check your negative reviews with our free audit
Before-and-after visual of an eligible policy-breaking review removal lifting a Google rating from 4.1 to 4.8
Policy Breaches Caught & Deleted

Spam, fake, or policy slips: how they get removed.

Not every negative review can be challenged under Australian Consumer Law, but many contain subtle text slips or obvious violations that breach Google’s strict content policies.

Filter Breaches:
M

Marcus V.

★★★★★
· 2 weeks ago
Review Extortion Slip
Terrible experience at dinner last Friday. Food was lukewarm and the bill had an unexpected corkage fee. I told the manager right there at the counter that if he didn't wipe the charge off my bill I’d write a scathing 1-star review on Google. He refused to budge, so here it is. Avoid this place at all costs!
Google Policy §1.4 (Coercion & Extortion) Ambiguous Slip

Why it failed: Reads like a real dining grievance, but explicitly documenting an attempt to coerce a discount in exchange for rating manipulation violates Google's explicit extortion rules.

REMOVEDPermanent delete
Removed in 48 hours
A

ApexLeads_Bot9

★★★★★
· 3 days ago
Spam & Solicitation
Average service, overpriced. If you want REAL guaranteed 5-star Google reviews and local SEO ranking boost WhatsApp +1-829-482-99XX for 24hr growth package. Don't waste money here.
Google Policy §2.1 (Advertising & Spam)

Why it failed: Commercial solicitation and automated promotional link dumping masquerading as customer feedback.

REMOVEDPermanent delete
Removed in 12 hours
C

Claire D.

★★★★★
· 1 month ago
Competitor Promo / No Hire
Called to get an urgent quote for roof leak repairs. The person on the phone had a rude attitude and gave an inflated estimate. We immediately hung up and hired Smith & Sons Roofing instead, who came out in 30 minutes and did an exceptional job for $350. Call Smith & Sons instead! Total waste of time calling this business.
Google Policy §3.1 (Promotional / Off-Topic) Ambiguous Slip

Why it failed: Appears to be a customer review, but admits no transaction took place and directly plugs an active competitor business with a referral endorsement.

REMOVEDPermanent delete
Removed in 72 hours
D

Dave_K_9812

★★★★★
· 4 weeks ago
Fake Customer / Phantom
Scam company!! Took my $4,500 deposit for commercial air conditioning and disappeared for 6 months without delivering anything. Reporting to the police and fair trading right now. Thiefs and liars.
Google Policy §1.1 (Fake Engagement)

Why it failed: Customer verification audit proved no invoice, job booking, or communication ever existed; reviewer profile had 1 total review created from an offshore VPN node.

REMOVEDPermanent delete
Removed in 24 hours
J

Jason Miller

★★★★★
· 2 months ago
Ex-Employee Grievance
Worst workplace in Australia. Senior management cuts rostered shifts without notice, refuses overtime rates, and the owner treats employees like second class citizens. Toxic workplace culture. Do not support this business.
Google Policy §3.2 (Conflict of Interest)

Why it failed: Employment disputes cannot be posted on a customer-facing Google Business Profile. Google strictly classifies current/former staff reviews as prohibited conflicts of interest.

REMOVEDPermanent delete
Removed in 48 hours
T

Tanya P.

★★★★★
· 3 weeks ago
Wrong Entity / Off-Topic
Disgusted with how the manager treated my elderly mother yesterday. We brought her coat into your Adelaide Central branch and your staff refused to honor the dry cleaning ticket. Never stepping foot in your store again.
Google Policy §1.2 (Off-Topic Content)

Why it failed: Mistaken identity. The reviewed business is an independent Brisbane bespoke clothier with no South Australian location.

REMOVEDPermanent delete
Removed in 24 hours
The Reputed Difference

Spotting the text slip that unlocks Google’s policy removal.

Most business owners see an unfair 1-star review and feel helpless because it sounds like a real complaint. Our specialists analyze the exact wording to uncover violations Google is legally bound to remove.

Audit your 1-star reviews for free

Real Case & Services

Two clear offers. Built for reviews like this.

When a competitor, rogue contractor, or disgruntled non-customer leaves a damaging 1★ review admitting they work for someone else, boilerplate replies won’t protect your Map Pack ranking. Here is our exact breakdown and two transparent paths forward:

Google 1-star review by competitor Jordan Blake admitting conflict of interest
Direct Policy Violation Detected

“Obviously I work for another company...”

The reviewer explicitly conceded employment with a competing trade business. Under Google’s published Maps User Contributed Content Policy, posting content about a competitor to manipulate sentiment is strictly prohibited under Conflict of Interest and Deceptive Content.

Google Policy Clause:§3.2 Conflict of Interest
Removal Eligibility:100% Eligible
Client Upfront Risk:$0.00 Upfront
Pay on successSingle Review

Google Review Removal

Dedicated removal representation for eligible policy-breaking, fake, or competitor reviews like Jordan Blake’s above.

$660inc GST

$0 upfront · Invoiced only after Google permanently deletes the review

  • Evidence-backed legal & policy submission to Google
  • Direct escalation to Google merchant trust & safety
  • Full compliance with Australian Consumer Law (ACL)
  • 100% No-win, no-fee guarantee
Submit review for free audit
Complete protectionMonthly Retainer

Complete Reputation Management

Continuous multi-location review monitoring, proactive policy defence, professional responses, and ethical star-rating growth.

$660/ month inc GST

Cancel anytime · Comprehensive ongoing protection

  • 24/7 Google Business Profile rating & sentiment monitoring
  • Instant alerting and automated triage on 1★–2★ ratings
  • Custom professional, de-escalating review responses
  • Ethical review generation coaching & quarterly scorecards
Explore ORM retainer plans
Exhaustive Legal & Policy Protocol

How we actually remove the review.

Google does not remove reviews because you ask nicely. They remove them when confronted with forensic evidence and binding policy violations they cannot legally or ethically ignore. Here is the relentless, step-by-step legal machinery we deploy on every single case.

Reputed senior policy and evidentiary review specialist examining Google review breach documents and platform bylaws in Sydney
Senior Evidence Audit Desk · Sydney, NSW
Sydney Operations · Senior Legal Audit

Real humans. Real legal policy. Zero automated shortcuts.

Behind every case is an experienced Australian legal and Google policy analyst. We manually inspect review wording against Google Maps guidelines, pull corporate ASIC filings, draft statutory evidence dossiers, and prepare formal takedown notices under Australian Consumer Law.

Physical Evidence Matching — CRM, invoices, job dispatches
Statutory Legal Declarations — Sworn under Commonwealth Act
Direct Human Escalation — Never automated report buttons
The Standard Owner Way (97% Rejection Rate)

Clicking the public “Report Review” flag button

  • ✕Evaluated by an automated keyword bot in under 3 minutes looking only for profanity.
  • ✕Zero evidentiary documents, CRM logs, or statutory proof can be attached.
  • ✕Triggers an automated response: “We found no violation of our policies.”
  • ✕Leaves your business permanently saddled with a damaged Map Pack ranking.
The Reputed Protocol (High-Precision Evidence)

Forensic briefs served directly to Senior Trust & Safety

  • Exhaustive 6–12 page legal & policy dossier citing exact Google content bylaws.
  • Sworn Statutory Declarations, ASIC competitor records, and transaction audits.
  • Escalated directly to dedicated human legal desks in Sydney & Mountain View.
  • 100% No-Win, No-Fee: If the review is not deleted, you pay $0.

The 5-Stage Evidentiary Removal Protocol

Click any stage to expand evidence details

“We dissect what Google’s bots can't see.”

Every review leaves a digital and operational footprint. We harvest canonical URLs, Google Place IDs, reviewer public activity distributions, geographic anomalies, and edit histories.

Legal & Policy Grounding:

Google Maps User Contributed Content Policy §1.1 (Fake Engagement) & ACL §18

Tactical Execution & Deliverables:

Cross-referencing your CRM, POS records, calendar bookings, and call logs to definitively prove zero commercial transaction occurred.
Auditing the reviewer profile across dozens of Australian business listings to identify patterns of coordinated competitor sabotage or paid review rings.
Isolating linguistic markers, timestamps, and geolocation discrepancies to establish bad-faith intent or third-party interference.
Standard Included: Deep database reconciliation, metadata extraction & profile telemetry audit.
Extreme & Complex Scenarios

No case is too hard, too vindictive, or too complex.

We specialize in the malicious edge-cases other marketing agencies refuse to touch:

The Offshore Competitor Hit-Job

A competitor hires an overseas micro-worker ring to post three 1-star reviews from newly minted Gmail profiles with zero Australian activity.

How we crack it:We trace profile telemetry, coordinate clustering, and file an ASIC competitor cross-match brief proving coordinated commercial sabotage under Google Policy §1.1.

The Review Extortionist

A client demands a complete $1,200 refund or a free second service, explicitly texting: 'Give me my money back or I will ruin you on Google with 10 reviews.'

How we crack it:We lock the message into a sworn statutory affidavit and invoke Google Policy §1.4 (Coercion & Extortion). Google’s policy explicitly bans reviews used as leverage.

The Disgruntled Ex-Subcontractor

A sacked subcontractor posts a scathing review complaining about 'cheap materials, unlivable wages, and dodgy trade licenses' pretending to be an unhappy homeowner.

How we crack it:We produce sub-contractor agreements, termination letters, and property title records proving non-ownership, triggering immediate removal under §3.2 (Conflict of Interest).

The Viral Mistaken Identity

A national news scandal about an interstate company with a similar name causes 30 angry internet users to mistakenly bombard your local Australian business.

How we crack it:We activate Google’s Emergency Coordinated Attack escalation desk, presenting ABN registrations and corporate filings to enforce mass-deletion under §1.2 (Off-Topic).
100% Performance Guarantee

Have a review you were told was “impossible” to remove?

Send us the Google review link today. Our senior policy analysts will conduct an exhaustive, same-day forensic audit of the review’s wording, profile metadata, and policy vulnerabilities — free of charge. If we take your case and Google does not remove it, you pay zero dollars.

Request Free Forensic Review AuditSame-day written assessment · No credit card required

Who it’s for

Built for Aussie and NZ local businesses.

Tired of disgruntled ‘Karens’ that leave false and unsubstantiated reviews?

Trades, clinics, hospitality, agencies, and multi-location operators who live on Google ratings.

The founders have been small business owners for over 10 years and have first-hand experience on the frustration and critical importance of poor reviews.

Send a review link